Warranty & Service
1. All parts are guaranteed one year for non-human-made damage.
2. After one year, all parts are provided at cost without profit.
3. Professional consultation available 12 hours every working day to answer your questions.
4. Production pictures and videos are available at any time during manufacturing.
5. Technical engineering support available 10 hours every working day for correct machine operation.
6. Comprehensive machine installation, user's guide, and maintenance manuals provided.
Frequently Asked Questions
What is the warranty and after-sales service policy?
We provide a one-year warranty. If any part is damaged within this period (non-human factor), we provide replacements free of charge. We also offer lifetime service and online guidance within 12 hours.
How experienced is the technical support team?
Our engineers have nearly 20 years of experience in home textile machinery. They are available online eight hours every day to provide professional guidance before and after your purchase.
Is the ball size adjustable for different products?
Yes, the fiber ball size is fully adjustable from 2mm to 20mm. By regulating the outlet gravity and pressure, you can customize the size, fullness, and roundness of the balls.
What kind of materials are suitable for this machine?
The machine is specifically designed for 7D*52mm polyester fiber, which is commonly used for filling pillows and cushions.
What is the production capacity of the SN-BF150?
The capacity ranges from 100kg to 150kg per hour, depending on the material settings and the desired size of the fiber balls.
Why should we trust your equipment?
We are a long-standing family business group dedicated to this field. Our reputation is built on never being absent for after-sales service and growing together with our global customers.
Hanora Medical
