QHow long will the technical engineer take to reach our facility?
Our after-sales specialist will contact you to confirm the final schedule based on your reasonable request.
QWhat is the duration for installation and training?
We typically complete the installation and necessary operator training within 7 to 10 days.
QWhat is the warranty period for this machine?
All machines come with a one-year guarantee, starting from the date the installation is completed.
QHow are broken parts handled during the warranty period?
We will provide express delivery for free replacement parts during the valid warranty period.
QHow is technical support handled after the warranty expires?
We continue to provide services after the first year; however, a standard technician daily rate will apply.
QHow do we solve operational problems after the engineer leaves?
Our after-sales department consists of experienced engineers who can provide solution videos based on your specific description of any problem.