Frequently Asked Questions
Q1. Do you provide customized services?
Yes, we provide customized services and can design and produce according to the specific needs of customers.
Q2. How long is the warranty period for the machinery and equipment?
The warranty period for general machinery and equipment is one year. For specific warranty policy, please refer to our after-sales service terms.
Q3. Do you provide after-sales service?
Yes, we provide comprehensive after-sales service, including on-site installation, maintenance, and upkeep.
Q4. How long is the delivery period?
The delivery period depends on the complexity and quantity. Generally, delivery is made within 1-45 days after order confirmation. We have stock for some regular machines.
Q5. Do you have a minimum order quantity (MOQ) requirement?
Yes, each product has an MOQ. For a complete machine, the MOQ is 1 unit. For accessories, please consult our customer service.
Q6. Do you provide installation services?
Yes, we provide overseas after-sales service. For specific details, please contact our customer service for confirmation.