❓ Frequently Asked Questions
Do you operate your own manufacturing facility?
Yes, we maintain our own specialized factory and a dedicated professional trading department to ensure quality and service.
How do you ensure the quality of your machinery?
We carefully select premium component suppliers and continuously refine every detail of our production process to deliver superior machinery to our clients.
Is overseas technical support available?
We have established a network of agents and distributors overseas. If support is needed, we coordinate with regional agencies to provide prompt on-site service.
Can the machines be customized to specific requirements?
Yes, we provide customized design and tailored solutions based on specific customer needs, subject to minimum order quantities.
What is the typical lead time for orders?
Standard stock orders typically ship within 3-7 days, while custom OEM orders generally require 20-30 days following the receipt of the deposit.
What warranty terms do you provide?
We offer a comprehensive two-year warranty with free replacement of spare parts. Electrical components are covered for 6 months, and we provide lifetime after-sales technical support.
Hanora Medical
