Frequently Asked Questions
Q1: How do I choose the right packing machine for my product?
Please provide your product type, the specific bag/pouch dimensions (length and width), the weight per pack, and your preferred bag shape. This information helps us recommend the best configuration.
Q2: Is overseas engineering service available?
Yes, engineers are available for overseas service. To save costs, we also provide detailed installation videos and 24/7 online assistance to guide you through the setup process.
Q3: How is the machine quality guaranteed after ordering?
Before shipment, we provide photos and videos of your machine in operation. You may also arrange for a third-party inspection or visit the facility in person to verify quality.
Q4: What is the typical transaction process?
The process involves: 1. Signing the contract; 2. Arranging a 40% deposit; 3. Factory production; 4. Testing and detection; 5. Customer inspection (online or site); 6. Final balance payment before shipment.
Q5: Do you provide shipping and delivery services?
Yes. Once you inform us of your final destination, we coordinate with shipping agents to provide accurate freight quotes and delivery timelines for your reference.
Q6: What optional devices can be added to the machine?
Available options include date printers, gravity feeding devices, horizontal seal punching/insert equipment, nitrogen feeding devices, and deoxidizer chutes.